October 2, 2008
So I sent my complaint letter to Tallahassee Utilities. I sent it certified mail because that’s what the complaint letter experts tell you to do (oh I miss the Bryant Park Project.) Something about really meaning business, you know? I addressed it to “Customer Service Manager.”
Well yesterday I got a call from the front desk woman who I talked to when I was in the last time. She was very apologetic and said that it was a busy time, that she can’t believe that she did not tell me about the charges, that it didn’t matter if I had good credit or not that everyone would get that charge. Then she asked me if there was anything that she could do. Wait is that a trick question? I said that if she couldn’t remove the charge then not really. Then she asked if I wanted her to speak with her supervisor and see what could be done. Wait is that a trick question? I said yes I would like that.
Then she called me back later and left a message saying she’d taken care of it and the charge had been removed from my bill. Woohoo. I wrote her a little thank you note.
So then I was watching the local news and heard the announcement that Tallhassee Utilities is raising rates eight percent across the board. Um I guess they’ll be getting my 56 dollars after all.